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Careers
Desktop Support Associate
Location
New York, NY
Function
IT
Interested in this position?

Position

MIO is seeking a professional and motivated candidate to join the IT Team as a Desktop Support Associate. The position entails providing day-to-day support for escalations and improving the engineering of our end user technology with the highest level of service in mind. The individual will be hands-on and execute infrastructure enhancement projects, including those related to desktops, servers, printers, mobile devices, cloud services, remote access, and video and teleconference capabilities. This is a full-time, permanent opportunity based in New York City.

Primary Responsibilities

  • Field incoming requests, research and determine root cause, and develop remediation plans
  • Apply diagnostic utilities to aid in troubleshooting
  • Maintain software updates, vulnerability protection, security settings, knowledge bases, and frequently asked questions resources to aid in problem resolution
  • Resolve computer and laptop issues (connectivity, performance) and printer issues (local, network).
  • Perform support on:
  • Windows 10
  • MS Office 365
  • Citrix
  • Active Directory/Okta
  • Enterprise/third party applications/Bloomberg
  • Maintain “incidents and problems” ticketing system with rigorous attention to SLAs and end user communication  
  • Provide on call support in the event of user issues after hours or on weekends
  • Engage a broad range of stakeholders across the organization including Front & Middle Office, Product Control, Risk Management, Back Office and other IT teams
  • Adhere to established information security standards and procedures

Desired Background

  • At least 5-8 years of experience in a desktop support role with a financial services organization, performing desktop/network troubleshooting, diagnostics, research, and evaluation; experience working with a trading desk a plus
  • Demonstrated subject matter expertise in Windows, mobile technologies, automation, and PowerShell scripting
  • Working knowledge of Networking, DNS, Internet Infrastructure, and IP informational tools
  • General Troubleshooting skills with various hardware (laptops, iPads, tablets, iPhones, Blackberry, desktops, printers)
  • Excellent communication skills and the ability to interact with professionals at all levels of seniority 
  • Passion for customer service and supporting our clients’ needs

 

MIO partners is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender indentity, national origin, veteran, or disability status