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MIO is seeking a professional and motivated candidate to join the IT Team as a Desktop Support Associate. The position entails providing day-to-day support for escalations and improving the engineering of our end user technology with the highest level of service in mind. The individual will be hands-on and execute infrastructure enhancement projects, including those related to desktops, servers, printers, mobile devices, cloud services, remote access, and video and teleconference capabilities. This is a full-time, permanent opportunity based in New York City.